Terms and conditions of participation

TAMAM JOURNEYS

TERMS AND CONDITIONS OF PARTICIPATION

Annex No. 2 to the Travel Contract

I. PRELIMINARY PROVISIONS

Tamam Journeys sp. z o.o. is a travel agency and tour operator within the meaning of the Act of 24 November 2017 on package travel and linked travel arrangements, with its registered office in Warsaw, ul. Grodkowska 2a/33, VAT number (NIP): 5223340617, KRS: 0001182768.

Tamam Journeys sp. z o.o. is registered in the Register of Tour Operators and Traders Facilitating the Purchase of Linked Travel Arrangements (registration number 42901).

For the purposes of this document, the following capitalised terms shall have the meanings set out below:

Terms and Conditions – the terms and conditions of participation in package travel organised by Tamam Journeys sp. z o.o.

Organiser – Tamam Journeys sp. z o.o., a tour operator within the meaning of the Act.

Client – a person who intends to conclude or has concluded a contract for participation in a package travel on their own behalf or on behalf of another person, where the conclusion of such a contract does not constitute part of their business activity, as well as a person to whom the right to use the services covered by a previously concluded contract has been transferred.

Website – the Organiser’s official website at www.tamamjourneys.com, where official information about the Organiser, travel offers, outline itineraries, Terms and Conditions, and price lists are published.

Force Majeure – any external, unavoidable event that could not be foreseen or prevented, including events of a factual, legal or administrative nature that, despite all reasonable efforts, remain beyond the control of the Parties. Force Majeure includes in particular: riots, strikes, civil unrest, arrests, war threats, blockades, embargoes, acts of military units, and sudden severe weather changes.

Package – a package travel arrangement within the meaning of the Act, organised by the Organiser.

Participant – a participant in the Package (the Client, a person designated by the Client, or a person participating in the Package in place of the Client or the person designated by the Client).

Contract – a contract for participation in a package travel, concluded between the Organiser and the Client.

Act – the Act of 24 November 2017 on package travel and linked travel arrangements.

II. CONCLUSION OF THE CONTRACT

Information published on the Organiser’s Website and other information provided to the Client before the Client submits an offer to conclude a contract constitutes an invitation to make an offer within the meaning of Article 71 of the Civil Code of 23 April 1964, unless the content of such information indicates otherwise.
Before the Contract is concluded, the Organiser provides the Client with information about the Package as referred to in Article 40 of the Act.
The Client may book a Package online via the Website (booking form), by email, or by telephone using the contact numbers listed on the Website.
The Contract is concluded upon signing and payment of the deposit towards the Package price, or payment of the full price.
By signing the Contract, the Client confirms having read: the Terms and Conditions, the Package Itinerary and practical information provided by the Organiser regarding the trip, including additional details about the nature of the trip, passport and visa regulations, and health and vaccination requirements, which form an integral part of the Contract. Information on the security situation in a given country is available at https://polakzagranica.msz.gov.pl.
The Client concludes the Contract on behalf of all Participants named therein. The Client booking on behalf of other Participants undertakes to:
1. inform Participants before the Contract is concluded of the contents of the Terms and Conditions, the Package Itinerary, and the insurance conditions;
2. make timely payment for all registered persons in accordance with the payment terms of the Package.
Conclusion of a Contract on behalf of a minor requires the consent of the minor’s parents or legal guardians.
Where the Contract is concluded on behalf of a third party or parties, the contracting person shall identify such party or parties at the time of submitting the offer.

III. PRICE AND PAYMENT CONDITIONS

The Package price is a contractual price and includes value added tax.
The Client shall pay for the Package by bank transfer to the Organiser’s bank account specified in the Contract. The payment date is the date on which the transaction is executed by the Client’s bank.
In addition to the Package price, the Client should have available the sum specified in the Package information provided prior to concluding the Contract, intended for payments not included in the Package price.
Where the Package price is denominated in EUR or USD, the NBP (National Bank of Poland) selling exchange rate applicable on the date of payment shall apply. Where the Client pays in instalments, each instalment is converted at the exchange rate applicable on the date of that particular payment.
The Organiser reserves the right to increase the Package price no later than 21 days before the departure date in the event of:
1. changes in passenger transport costs resulting from changes in fuel prices or other energy sources;
2. changes in taxes or charges for tourist services covered by the Contract, imposed by entities not directly involved in the performance of the Package, including tourist taxes, airport charges, or embarkation and disembarkation fees at ports and airports;
3. changes in exchange rates relevant to the given Package.
The Package price shall be increased proportionally to the change justifying the increase.

IV. RIGHTS AND OBLIGATIONS OF THE CLIENT AND THE ORGANISER

The Client/Participant is entitled to all services provided under the Contract.
The Organiser may unilaterally make minor changes to the Contract conditions before the Package commences. In such cases, the Organiser shall promptly notify the Client of the change in a clear and comprehensible manner on a durable medium.
Where the Organiser is compelled, for reasons beyond its control, to make significant changes to the Contract conditions before the Package commences, the Organiser shall notify the Client accordingly. The Client shall promptly inform the Organiser whether they:
1. accept the proposed amendment to the Contract, or
2. wish to withdraw from the Contract.
If the Client withdraws from the Contract, they may choose to:
1. participate in an alternative package of the same or higher standard, unless the Client agrees to a package of a lower standard with a refund of the price difference; or
2. request a full refund of all fees and payments made, and shall not be liable for any withdrawal fee.
The Client may transfer all rights under the Contract to a person meeting the conditions for participation in the Package, provided the Organiser is notified no later than 7 days before the Package commences. The Client and the person taking over the rights shall be jointly and severally liable for the outstanding portion of the Package price and any costs incurred by the Organiser as a result of the transfer.
If, for reasons beyond the Client’s control, the Organiser fails during the Package to provide services constituting a significant part of the itinerary, the Organiser shall provide appropriate alternative services at no additional cost to the Client.
If the quality of the substitute service is lower than that specified in the Package itinerary, the Client may request an appropriate reduction in the Package price.
If substitute services cannot be provided or the Client has reasonable grounds for refusing them and withdraws from the Contract, the Organiser shall, at no additional cost to the Client, arrange the Client’s return to the place of departure or another agreed location under conditions no worse than those specified in the Contract.
Before the Contract is concluded, the Organiser provides the Client with general information about applicable passport, visa, and sanitary regulations, as well as health requirements for participation in the Package. During the Package, the Participant is required to hold all documents required under the aforementioned regulations.
The flight to the destination where the Package programme begins and/or the return flight may take place without the supervision of a guide/tour leader. In such cases, the guide or the Organiser’s representative will await Participants at the destination airport and, upon conclusion of the Package, will arrange transport to the departure airport. Air travel is subject to the conditions of the respective airline and the provisions of the Convention for the Unification of Certain Rules Relating to International Carriage by Air.
Claims relating to flights to/from the destination and to baggage lost or damaged during air travel are governed by the Warsaw Convention of 1929 as amended, Regulation (EC) No 261/2004 of the European Parliament and of the Council of 11 February 2004 (on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights), and the Polish Aviation Law. Under these regulations, the passenger (holding a named ticket) may submit a claim to the relevant airline’s representative and, if the claims procedure is exhausted, file a complaint with the Civil Aviation Authority (ul. Marcina Flisa 2, 02-247 Warsaw).
The Organiser reserves the right to exclude a Participant from the Package, including before its commencement, if the Participant is under the influence of alcohol, drugs, or narcotics, or behaves in an offensive or aggressive manner and their participation poses or may pose a risk to the smooth conduct of the Package. A Participant excluded on these grounds shall not be entitled to a refund of the Package price; the Organiser shall not cover the costs of the Participant’s independent return to their place of residence.
The Organiser shall not be liable for any legal problems encountered by Participants, arising in particular from failure to comply with applicable laws, violation of prohibitions on alcohol consumption or smoking, or transportation of prohibited goods, or from the absence of a valid identity document. The Participant bears full responsibility for their own conduct. In such circumstances, the Organiser is not obliged to provide assistance to the Participant.
The Participant declares that their state of health permits participation in the Package and that there are no medical contraindications to participation. In case of doubt, it is strongly recommended to consult a doctor before participating. If the Participant’s state of health prevents them from continuing the trip, they will be required to return to their home country at their own expense. In such circumstances, the Participant is not entitled to a refund of Package costs and must independently cover the cost of their return ticket and any other expenses.
The Participant is required to realistically assess their own physical capabilities and fitness during the Package and any accompanying activities. Any deterioration in health or feeling unwell must be reported immediately to the Organiser or emergency medical services. If the Participant considers any part of the Package itinerary to be too demanding or feels fatigued, they must inform the Organiser and refrain from that part of the itinerary to rest.

V. PARTICIPANT INSURANCE

Under the general insurance agreement concluded between UNIQA S.A. and the Organiser, each Participant in the Organiser’s package travel who has been registered with UNIQA S.A. in accordance with the provisions of the general agreement is covered by insurance.
The Organiser concludes an insurance contract for medical expenses and personal accident insurance on behalf of each Participant in an international package. For packages taking place in Poland, the Organiser concludes only a personal accident insurance contract.
The level of insurance coverage depends on the nature and destination of the trip and is specified in the insurance contract.
Basic insurance does not cover treatment costs for chronic illnesses. Additional insurance for this purpose may be purchased separately.
The general insurance conditions, including the possibility of increasing the sum insured and the claims procedure, are provided to the Client before the Contract is concluded.
The Organiser recommends that the Client take out cancellation insurance. The Client may purchase such insurance at the time of concluding the travel contract.

VI. WITHDRAWAL FROM THE CONTRACT

The Organiser reserves the right to make minor changes to the Package conditions. The Client is informed of any intended changes in each case.
Where the Organiser: is compelled to make significant changes to the main characteristics of the travel services; is unable to meet the special requirements of persons with disabilities; or proposes a price increase exceeding 8% of the total Package price — the Organiser is obliged to:
1. inform the Client of the changes to the Contract conditions;
2. set a deadline for the Client to respond to the notification;
3. inform the Client of the right to withdraw from the Contract without incurring any costs;
4. offer the possibility of participating in an alternative package of the same or higher standard (a lower-standard package is offered together with a refund of the price difference).
The Organiser may terminate the Contract and provide a full refund of payments made, without additional compensation or damages, if:
1. the number of registered participants is below the minimum number specified in the Contract, and the Organiser notifies the Client of the termination within the period specified in the Contract, but no later than: 20 days before the start of a package lasting more than 6 days; 7 days before the start of a package lasting 2–6 days; 48 hours before the start of a package lasting less than 2 days; or
2. the Organiser is unable to perform the Contract due to unavoidable and extraordinary circumstances and notifies the Client of the termination immediately before the Package commences. The Organiser shall make the refund referred to in paragraph 3 within 14 days of the date of termination.
A consumer who has concluded a travel contract away from the Organiser’s business premises within the meaning of Article 2(2) of the Act of 30 May 2014 on consumer rights may withdraw from the contract within 14 days of conclusion without stating reasons and without incurring costs, unless the oral negotiations on which the contract was based were conducted following a prior booking by the consumer. Articles 30, 31, 32(1) and (2), 35, 37 and 38(1) of the Act of 30 May 2014 on consumer rights apply accordingly.
The Client may withdraw from the travel contract before the Package commences without incurring a withdrawal fee in the event of unavoidable and extraordinary circumstances occurring at the destination or its immediate vicinity that significantly affect the performance of the Package or the transport of Participants to the destination. The Client may only claim a refund of payments made for the Package, without any compensation or damages.
The Client may withdraw from the Package at any time (in circumstances other than those specified in paragraphs 2, 4 and 5). Where the Client withdraws for reasons attributable to the Client/Participant and the withdrawal occurs less than 60 days before departure, the Organiser shall charge a withdrawal fee. The fee depends on the notice period and is as follows:
1. 30% of the Package price – withdrawal 59 to 40 days before the Package start date;
2. 50% of the Package price – withdrawal 39 to 20 days before the Package start date;
3. 80% of the Package price – withdrawal 19 to 7 days before the Package start date;
4. 100% of the Package price – withdrawal 6 to 1 day before the Package start date.
5. If withdrawal occurs more than 59 days before the Package start date, the Participant is entitled to a full refund of all amounts paid.
The following shall also be treated as a withdrawal from the Package by the Client, entailing the Client’s obligation to reimburse the Organiser for costs incurred:
1. refusal to issue a passport or visa, or absence of documents required to cross the border;
2. prevention from crossing the border by border control services;
3. failure to appear at the departure point (for group departures by collective transport);
4. failure to report at the place where services are provided by the guide or other Organiser’s representative indicated in the itinerary and/or voucher;
5. withdrawal due to illness or other unforeseen personal circumstances.

VII. ORGANISER’S LIABILITY

The Organiser is liable for non-performance or improper performance of the Contract, unless such non-performance or improper performance is caused solely by:
1. the action or omission of the Client;
2. the action or omission of third parties not involved in the performance of the services under the Contract, where such actions or omissions could not have been foreseen or avoided;
3. unavoidable and extraordinary circumstances or Force Majeure.
The Organiser shall promptly provide appropriate assistance to a Client who is in difficulty. The Organiser may charge a fee for assistance where the difficulty arose solely due to the Client’s intentional misconduct or gross negligence.
The Organiser limits its liability for non-performance or improper performance of services during the Package, except for personal injury, to twice the Package price per Client. This limitation does not apply to damage caused intentionally.
The Organiser limits its liability for damage caused to the Client by non-performance or improper performance of the Contract in cases governed by international conventions to which the Republic of Poland is a party.
In the case of optional excursions concluded by Clients on-site with local operators, not covered by the Package itinerary, the Organiser shall not be liable to the Client where the Organiser did not act as an intermediary in the conclusion of such arrangements.

VIII. FINANCIAL SECURITY

The Organiser confirms the existence of financial security:
1. covering the costs of repatriation of clients from the Package to the place of departure or the planned return destination in the event that the Organiser or travel intermediary, contrary to their obligation, fails to ensure such repatriation;
2. covering the refund of payments made towards the Package price in the event that the Package is not performed due to reasons attributable to the Organiser or travel intermediary or persons acting on their behalf;
3. covering the refund of the portion of payments made corresponding to the part of the Package not performed due to reasons attributable to the Obligor or persons acting on their behalf — in the form of an insurance guarantee concluded with the insurance company UNIQA, and through the Tourist Guarantee Fund (Turystyczny Fundusz Gwarancyjny).
A Client seeking repatriation where the Organiser, contrary to their obligation and despite being called upon to do so, fails to arrange the return, should immediately contact the Marshal of Masovian Voivodeship, tel. (22) 597 95 01, e-mail: dkpit@mazovia.pl, or the nearest consular post, and present the original travel contract and a statement of the Organiser’s failure to fulfil the repatriation obligation.
A Client seeking a refund of payments made in the event of non-performance of contractual obligations should contact the Marshal of Masovian Voivodeship or the Insurer and attach: the travel contract; and proof of payment for the Package.

IX. INTERNAL COMPLAINTS PROCEDURE

If during the Package the Client/Participant identifies a defective performance of the Contract, they should immediately notify the service provider and the Organiser in an appropriate manner for the type of service concerned.
If the Organiser fails to respond to the notification referred to in paragraph 1, the Client/Participant may submit a written complaint to the Organiser’s registered address or by email to kontakt@tamam.pl within 30 days of the end of the Package. Complaints submitted after this deadline may be deemed ineffective by the Organiser.
Where the Organiser declines a complaint, it must provide a written statement of reasons.
If the Organiser fails to respond in writing to a complaint submitted in accordance with paragraphs 1 and 2 within 30 days of receipt — or, in the case of a complaint submitted during the Package, within 30 days of the end of the Package — the complaint shall be deemed accepted.
The Organiser informs that, in the event a complaint is not upheld, the Client/Participant may use out-of-court consumer dispute resolution methods referred to in the Act of 23 September 2016 on out-of-court resolution of consumer disputes (Journal of Laws, item 1823), as well as the online dispute resolution platform in accordance with Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes. The ODR platform is available at: http://ec.europa.eu/consumers/odr.

X. FINAL PROVISIONS

The invalidity of any provision of the Terms and Conditions shall not affect the validity of the remaining provisions.
Matters not regulated by the Terms and Conditions shall be governed by, among others, the Act, the Civil Code, and other consumer protection legislation.
Any disputes arising from the performance of the Contract shall be resolved amicably by the Parties; failing agreement, by the court having jurisdiction over the claimant’s place of residence.
Pursuant to Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes, the Organiser informs that an online platform for resolving disputes between consumers and traders at EU level (ODR platform) is available at: http://ec.europa.eu/consumers/odr.
Pursuant to the Act of 23 September 2016 on out-of-court resolution of consumer disputes (Journal of Laws, item 1823), the Organiser informs that, by mutual agreement, any disputes relating to the performance of the Contract may be resolved through out-of-court dispute resolution methods.

Last updated: 09/04/2026

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